Find answers, watch step-by-step tutorials, and learn how AllayAI can simplify your clinical workflow.
Step-by-step guides to help you get the most out of AllayAI.
Learn the basics and get up and running with AllayAI.
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First Visit
Username & Password
Share with Your Team
Choose Your Plan
Step-by-step guides to make the most of AllayAI in your daily workflow.
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Quick Editing Tips
EHR Integration
and Magic Edit
Saved Content
Manage your account, preferences, and connected tools.
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Personal Information
Add and Remove Users
Language, Templates & More
How Your Data Is Protected
Quick answers to common questions about HELIX.
No. AllayAI does not store patient data on your phone. All information is processed securely in the cloud with enterprise-grade encryption. Clinical notes are never saved to your device's local storage, so your data stays protected even if a phone is lost or replaced.
Yes. AllayAI supports real-time, two-way translation during the encounter. It recognizes when the patient and provider speak different languages, translates the conversation for both sides, and still produces your clinical note in your preferred language.
Nothing at all. Your notes and settings are stored securely in your AllayAI account, not on the device. Just sign in on your new phone, tablet, or computer with the same username and password, and everything will be right where you left it.
AllayAI is built to capture structured, accurate notes from the natural conversation, including symptoms, findings, assessment, and plan. The note is always a draft for your review: you can edit, approve, or adjust it before it is finalized, so you stay in full control of the medical record.
On the sign-in screen, select "Forgot Password," then enter the email address linked to your account. You'll receive a secure link to create a new password. If you don't see the email within a few minutes, check your spam folder or contact our support team.
Yes. AllayAI is designed to meet HIPAA requirements for protecting patient health information. Data is encrypted in transit and at rest, access is controlled by user permissions, and we sign a Business Associate Agreement (BAA) with our healthcare customers.
Yes. You can add medical assistants and other staff members to your account with their own logins. Each user gets role-based access, so staff can help with tasks like preparing visits or managing notes, while providers keep control over signing off on documentation.
AllayAI works on iPhone and Android smartphones, iPads and tablets, and desktop or laptop computers. On a computer, use the latest version of Google Chrome, Microsoft Edge, Safari, or Firefox for the best experience. A stable internet connection is required.
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